Delete your DrySure account

You can delete your DrySure account and the personal data linked to it at any time, in the app or by email. Deleting your account is permanent and can't be undone.

Delete your account in the app

1. Open DrySure and sign in.
2. Go to the Account tab (the person icon in the bottom bar).
3. Tap My Account.
4. Tap Delete My DrySure Account, then confirm with Delete.

Your account is deleted as soon as you confirm. Deleting the app from your phone does not delete your account.

Can't open the app? Email us

Email hello@drysure.app from the email address linked to your DrySure account, with the subject "Delete my account". We may ask you to confirm the request is yours before we act on it. We delete the account within 30 days of your request and email you when it's done.

Can't send from that address (for example, you signed in with Apple and chose Hide My Email)? Email us from any address and tell us how you sign in to DrySure, and we'll help you confirm the account is yours.

Want to keep your account but remove some of your data, such as your journal entries? Email us at the same address and tell us what you'd like deleted.

Cancel your subscription first

Deleting your account does not cancel a subscription. Subscriptions are billed by Apple or Google, so cancel in the store you subscribed through, ideally before you delete your account:

• iPhone: Settings > your name > Subscriptions > DrySure > Cancel Subscription.
• Android: Google Play > profile > Payments & subscriptions > Subscriptions > DrySure > Cancel subscription.

See our Cancellation & Refund Policy for how cancellations and refunds work.

What we delete

When your account is deleted, we delete the personal data linked to it, including:

• Your account and sign-in details, including the link to a Google or Apple sign-in.
• Your profile, onboarding answers, and drinking goal.
• Your program progress, streaks, and completed exercises.
• Your journal entries, exercise answers, and My Why.
• Your notification settings and device tokens.
• Anything else you created in the app.

What we keep, and for how long

• Subscription and billing records: records of your subscription purchases, renewals, cancellations, and other billing events that we receive from Apple, Google, and RevenueCat (such as the product, price, dates, store transaction identifiers, and the app user ID they relate to). We keep them as long as tax and accounting law requires. They don't include your journal or other app content.
• Analytics data and server and diagnostic logs, for a limited period, after which they are deleted or aggregated so they no longer identify you.
• Support emails you sent us, for as long as we need them to handle your request and any follow-up.
• Moderation and safety records, if any, for as long as needed to handle the issue, any appeal, or legal claims.

Apple and Google keep their own records of your purchases under their own privacy policies.

How long it takes

Deleting in the app removes your account from our live systems straight away. Removal from connected services (such as the sign-in provider, file storage, and caches) and from our backups is completed within 30 days. Emailed requests are completed within 30 days of the request.

Our Privacy Policy has more on how we handle your data. Questions? Email hello@drysure.app.